Legal agreement governing your use of dogame services. Please read these terms carefully before creating an account or placing bets.
For the purposes of these Terms and Conditions, the following definitions shall apply:
By creating an account on dogame, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not register an account or use our services.
These Terms and Conditions constitute a legally binding agreement between you and dogame. We reserve the right to modify, amend, or update these terms at any time without prior notice. Any changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically. Your continued use of dogame services after changes have been posted constitutes your acceptance of the modified terms.
Important: You are responsible for ensuring that your use of dogame complies with all applicable laws and regulations in your jurisdiction. Online gambling laws vary by country and region, and it is your sole responsibility to verify that your participation is legal.
To register an account and use dogame services, you must meet the following eligibility criteria:
You must be at least 21 years of age to create an account and participate in any gaming activity on dogame. We strictly enforce age verification procedures and reserve the right to request proof of age at any time. Any Player found to be under 21 years of age will have their account immediately suspended, all bets voided, and all funds forfeited.
dogame primarily serves players residing in Indonesia. You must be physically located within Indonesia when accessing our services. We employ geo-location technology to verify your location. Attempting to access dogame services using VPNs, proxies, or other location-masking tools is strictly prohibited and will result in account termination.
You must have the legal capacity to enter into binding contracts. You must not be under any legal, medical, or psychological disability that would prevent you from understanding and agreeing to these terms. You must not be subject to any bankruptcy, insolvency, or debt arrangement proceedings.
You confirm that you are not currently self-excluded from any gambling services, either through dogame or any other gaming operator. If you have previously self-excluded from dogame, you must not create a new account under any circumstances.
Warning: Providing false information during registration, including age, identity, or location details, is a serious violation of these terms and may result in immediate account closure, forfeiture of funds, and potential legal action.
Creating an account on dogame requires you to provide accurate, complete, and current information. The registration process is subject to the following requirements:
Each Player is permitted to register and maintain only one (1) account with dogame. You may not register multiple accounts under any circumstances, including using different email addresses, phone numbers, or personal details. Detection of multiple accounts will result in closure of all duplicate accounts, cancellation of all bets, and forfeiture of balances.
During registration, you must provide the following information accurately:
dogame operates a strict KYC policy to prevent fraud, money laundering, and underage gambling. You may be required to submit verification documents at any time, including:
Withdrawal requests will not be processed until KYC verification is complete. We reserve the right to request additional documentation if needed to verify your identity.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. Any activity conducted through your account is your responsibility, regardless of whether you authorized it. Notify us immediately if you suspect unauthorized access to your account.
You must keep your account information current and accurate at all times. Notify us promptly of any changes to your contact details, payment methods, or other account information. Failure to maintain accurate information may result in delays processing withdrawals or communications.
dogame facilitates financial transactions through secure banking channels specifically designed for Indonesian players. All transactions are subject to the following terms:
dogame accepts deposits through the following payment methods:
All deposits must be made in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000. Deposits made during banking hours (Monday-Friday, 09:00-16:00 WIB) are typically processed within 5 minutes. Off-hours deposits may take up to 24 hours.
Players may request withdrawals of available funds in their account balance at any time, subject to the following conditions:
dogame maintains strict anti-money laundering procedures in compliance with international financial regulations. All deposits must be wagered at least one (1) time before withdrawal is permitted. This requirement prevents the platform from being used as a money transfer service. We reserve the right to request source of funds documentation for large deposits or suspicious transaction patterns.
dogame does not charge fees for deposits or withdrawals. However, your bank or payment provider may apply their own transaction fees, which are beyond our control. Check with your financial institution for their fee schedule.
All transactions are conducted exclusively in Indonesian Rupiah (IDR). If you deposit using a method that involves currency conversion, the exchange rate applied will be determined by your payment provider, not by dogame.
Important: Attempting to deposit using accounts not registered in your name, or requesting withdrawals to third-party accounts, is strictly prohibited and will result in immediate account suspension and investigation for fraud or money laundering.
dogame offers various bonuses and promotional offers to enhance your gaming experience. All bonuses are subject to specific terms and conditions, which must be accepted before claiming any offer.
All bonus funds are subject to wagering (turnover) requirements before they can be withdrawn as real money. Wagering requirements vary by promotion but typically range from 20x to 40x the bonus amount or combined bonus and deposit amount. For example, a bonus with a 30x requirement on a Rp 100,000 bonus would require Rp 3,000,000 in total bets before withdrawal is permitted.
Different game types contribute different percentages toward wagering requirements:
| Game Type | Contribution Percentage |
|---|---|
| Slots | 100% |
| Sports Betting (pre-match) | 100% |
| Live Casino (Baccarat, Roulette) | 10% |
| Live Casino (Blackjack) | 5% |
| Table Games (RNG) | 15% |
When an active bonus is attached to your account, maximum bet limits apply to prevent bonus abuse. The standard maximum bet with an active bonus is Rp 25,000 per spin/round. Exceeding this limit may result in voiding of the bonus and associated winnings.
All bonuses have a validity period, typically ranging from 7 to 30 days from the date of claim. If wagering requirements are not met within the validity period, the bonus and any winnings derived from it will expire and be removed from your account.
All bets placed on dogame are subject to the following general rules, in addition to specific rules for each game type:
A bet is considered accepted only when it appears in your account history with a confirmation number. Technical issues, display errors, or network interruptions do not constitute acceptance of a bet. dogame reserves the right to refuse or limit bets at our discretion, particularly in cases of suspected advantage play or error exploitation.
dogame makes every effort to settle all bets accurately and promptly. However, if you believe a bet has been settled incorrectly, you must notify us within 7 days of the bet settlement. After this period, settlements are considered final and binding. All disputes will be reviewed by our compliance team, whose decision is final.
The following activities are strictly prohibited on dogame and will result in immediate account suspension, forfeiture of funds, and potential legal action:
Allowing any person under 21 years of age to access your account or participate in gambling activities through your account is a severe violation. Parents and guardians are responsible for ensuring minors do not access dogame services.
Consequences: Engaging in any prohibited activity will result in immediate account closure, confiscation of all funds (including deposits and winnings), and reporting to relevant authorities if criminal activity is suspected.
To the fullest extent permitted by law, dogame's liability is limited as follows:
dogame strives to maintain 24/7 platform availability but does not guarantee uninterrupted service. We are not liable for losses resulting from planned maintenance, technical failures, server downtime, network issues, or events beyond our reasonable control. In the event of extended downtime, we will make reasonable efforts to notify players via email or website announcement.
All game outcomes are determined by certified Random Number Generators or, in the case of live dealer games, by physical game mechanics (card shuffles, roulette wheel spins, etc.). dogame does not influence, manipulate, or control game outcomes. We are not liable for losses incurred during normal gameplay.
Many games on dogame are supplied by third-party providers such as Pragmatic Play, Evolution Gaming, Microgaming, and others. While we select reputable providers, we are not liable for technical faults, malfunctions, or errors within third-party games. Disputes related to third-party game functionality will be resolved according to the provider's terms.
Gambling inherently involves risk of financial loss. dogame is not responsible for any financial losses you incur through gambling activities on our platform. You acknowledge that you gamble at your own risk and that past performance does not guarantee future results.
In no event shall dogame's total aggregate liability to you exceed the amount of funds deposited into your account during the six (6) months immediately preceding the event giving rise to the claim.
dogame shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or emotional distress, even if we have been advised of the possibility of such damages.
Both you and dogame have the right to terminate your account under the following conditions:
You may request account closure at any time by contacting customer support. Before closing your account, you must withdraw all available funds. Once closed, your account cannot be reopened unless you contact us to request reactivation. If you are self-excluding for gambling control reasons, please see our Responsible Gaming page for proper self-exclusion procedures.
dogame reserves the right to suspend or permanently close your account at our sole discretion, particularly in the following circumstances:
Upon account termination for violation of terms, dogame reserves the right to forfeit all funds in your account, including deposits, winnings, and bonus balances. If termination is voluntary or due to inactivity, you will be permitted to withdraw your available balance before closure, subject to completion of any pending wagering requirements.
After account termination, you must not attempt to create a new account without prior written permission from dogame. You remain bound by these Terms and Conditions regarding any activities that occurred during the time your account was active.
These Terms and Conditions are governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which dogame is licensed to operate.
In the event of a dispute between you and dogame, we encourage you to first contact our customer support team to seek an amicable resolution. Most disputes can be resolved quickly through direct communication. If the issue cannot be resolved through customer support, you may escalate the matter to our compliance department by emailing [email protected] with the subject line "Formal Dispute Resolution Request."
Any disputes that cannot be resolved through our internal complaint procedure shall be submitted to binding arbitration in accordance with the rules of the arbitration body specified in our gaming license. The decision of the arbitrator shall be final and binding on both parties.
You agree to resolve disputes with dogame on an individual basis only. You waive any right to participate in class action lawsuits or class-wide arbitration against dogame.
If you have questions about these Terms and Conditions or need assistance with your account, please contact us using the following methods:
Customer Support Email: [email protected]
Operating Hours: 24/7 (including weekends and holidays)
Average Response Time: Under 2 minutes via live chat during peak hours; within 24 hours via email
Languages Supported: English and Bahasa Indonesia
For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page or contact our dedicated responsible gaming support team.
For privacy-related inquiries, please review our Privacy Policy or contact our data protection officer at the email address above.
Our support team is here to help clarify any aspects of these terms or assist with your account.