dogame is committed to promoting safe, responsible gambling. Gaming should be entertaining, not harmful. Learn about our tools and resources to help you stay in control.
dogame services are strictly for adults aged 21 years and older. Underage gambling is illegal and will result in account closure and forfeiture of funds.
dogame believes that online gaming should be an enjoyable form of entertainment, not a source of financial hardship or personal distress. While the vast majority of our players gamble responsibly within their means, we recognize that for some individuals, gambling can become problematic. We are committed to providing a safe gaming environment and supporting players who may be at risk of developing gambling-related problems.
Responsible gaming is embedded in every aspect of our operations. From registration through daily gameplay, dogame implements safeguards designed to protect vulnerable players, prevent underage gambling, detect problem gambling patterns, and provide intervention tools when needed. We train our customer support team to recognize warning signs of gambling addiction and respond with empathy and appropriate resources rather than encouragement to continue playing.
This page outlines the responsible gaming tools available to dogame players, explains how to recognize problem gambling behaviors, and provides contact information for professional support organizations in Indonesia. We encourage all players to read this information carefully and use our tools proactively to maintain healthy gambling habits. Remember: gambling is about entertainment, not making money. If you ever feel that your gambling is becoming uncontrollable, we are here to help.
Problem gambling, also known as compulsive gambling or gambling addiction, occurs when gambling stops being a recreational activity and starts negatively impacting your life. It is characterized by an inability to control gambling behavior despite harmful consequences to your finances, relationships, work, mental health, or personal well-being.
Problem gambling can affect anyone regardless of age, income, education, or background. Recognizing the warning signs early is crucial for getting help before the situation worsens. Ask yourself these questions honestly:
Do you spend more time or money gambling than you intended or can afford?
Have you tried to cut back or stop gambling but found yourself unable to do so?
Do you gamble to escape problems, relieve stress, or cope with negative emotions?
Have you lied to family, friends, or colleagues about your gambling activities?
Do you chase losses by gambling more to try to win back money you've lost?
Has gambling caused financial problems such as unpaid bills, debt, or borrowing money?
Have you neglected work, family responsibilities, or hobbies because of gambling?
Do you feel restless, irritable, or anxious when trying to reduce or stop gambling?
Have relationships with family or friends been damaged because of your gambling?
Do you gamble with money needed for essential expenses like rent, food, or utilities?
You may be experiencing problem gambling. We strongly encourage you to use dogame's self-exclusion tools immediately and seek professional support from a gambling addiction counselor or support group. Taking action now can prevent more serious consequences.
dogame provides multiple tools to help you maintain control over your gambling activity. These tools are available to all players and can be accessed through your account settings or by contacting customer support. We encourage you to use these tools proactively, not just when problems arise.
Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Once set, limits can only be increased after a 24-hour cooling-off period to prevent impulsive decisions. Decreases take effect immediately.
Set maximum loss amounts over daily, weekly, or monthly periods. When your losses reach the limit, you will be prevented from placing further bets until the period resets. This helps you avoid chasing losses during unlucky streaks.
Set maximum session durations to control how long you play in a single sitting. You will receive reminders at intervals you choose and be automatically logged out when your time limit is reached. This prevents marathon gambling sessions.
Temporarily suspend your account for 24 hours, 7 days, or 30 days. During the break period, you cannot log in, deposit funds, or place bets. This gives you time to reflect on your gambling behavior and regain perspective.
Permanently or temporarily exclude yourself from dogame for a minimum period of 6 months. During self-exclusion, your account is closed, all promotional communications cease, and you cannot create new accounts. This is the strongest protective measure available.
Receive periodic pop-up notifications displaying how long you've been playing and your net wins/losses for the session. Reality checks help you maintain awareness of time and money spent, preventing you from losing track during gameplay.
Responsible gambling is about making informed choices and maintaining balance. Follow these guidelines to keep your gambling experience enjoyable and under control:
If you or someone you know is struggling with problem gambling, help is available. Gambling addiction is a recognized mental health condition, and like any addiction, it requires professional treatment. There is no shame in asking for help—in fact, recognizing you need support is the first step toward recovery.
While specialized gambling addiction services are still developing in Indonesia, the following mental health and counseling organizations can provide support or referrals to appropriate treatment providers:
Contact these organizations for confidential advice, counseling referrals, and addiction treatment resources:
Into The Light Indonesia (Mental Health Crisis Line):
Phone: +62 21 3192 5009 | Available 24/7
Provides emotional support and counseling referrals for various mental health concerns including addiction.
Yayasan Pulih (Addiction Counseling):
Jakarta-based NGO offering addiction counseling services
Services available in Bahasa Indonesia and English
Himpunan Psikologi Indonesia (Indonesian Psychology Association):
Can provide referrals to licensed psychologists specializing in addiction treatment
If you prefer international resources or English-language support, these organizations provide gambling-specific help:
In addition to external support organizations, dogame's customer service team can assist with responsible gaming tools and account restrictions. Contact us if you need help with:
Email us at [email protected] with the subject line "Responsible Gaming Support Request" and we will respond with compassion and without judgment. Your privacy is respected, and we will never pressure you to continue playing if you express concern about your gambling behavior.
If you feel you are spending too much time on this site or need to exit immediately for any reason, click the button below to return home.
Return to Homedogame is strictly for adults aged 21 and older. We take underage gambling prevention seriously and implement multiple safeguards including age verification during registration, KYC document checks, and monitoring for suspicious account activity. However, parents and guardians also play a crucial role in preventing minors from accessing online gambling sites.
If you have children or minors in your household, take the following precautions:
If you suspect a minor has accessed dogame or any online gambling site, report it immediately to the platform and seek guidance from child protection organizations. Early intervention can prevent serious problems.
Explore our FAQ for answers to common questions or read our Terms & Conditions to understand your rights and responsibilities as a player.