dogame is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and safeguard your data.
dogame ("we", "us", "our") operates the online gaming platform at dogame.cam and is committed to protecting the privacy and personal information of our users ("you", "your"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you access our website, register an account, or use our services.
By using dogame services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this policy, you should not use our services.
This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of dogame services. We are committed to complying with applicable data protection laws and regulations, including those governing personal data protection in Indonesia and international privacy standards.
Key Principle: dogame will never sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used solely to provide, improve, and protect our gaming services.
dogame collects various types of information to provide you with a secure and personalized gaming experience. The information we collect falls into the following categories:
When you register an account with dogame, you voluntarily provide us with personal information including:
When you access dogame services, we automatically collect certain technical and usage information:
We may receive limited information about you from third-party sources including:
dogame uses your personal information for the following legitimate business purposes:
You can opt out of promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting customer support. Note that you cannot opt out of essential transactional communications such as withdrawal confirmations or account security alerts.
dogame does not sell or rent your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:
We share limited data with third-party service providers who assist us in operating our platform:
| Service Provider Type | Data Shared | Purpose |
|---|---|---|
| Payment Processors | Name, bank account details, transaction amounts | Process deposits and withdrawals |
| Game Providers | Player ID, bet amounts, game preferences | Deliver casino games and slots |
| KYC Verification Services | Name, ID documents, date of birth | Verify identity and age |
| Hosting & Cloud Services | All account data (encrypted) | Store data securely on servers |
| Customer Support Tools | Contact info, support tickets | Provide assistance to players |
All service providers are contractually bound to protect your data and use it only for the specified purposes. They are not permitted to use your information for their own marketing or other unrelated purposes.
We may disclose your personal information when required by law or to comply with legal obligations:
In the event of a merger, acquisition, sale of assets, or bankruptcy involving dogame, your personal information may be transferred to the acquiring entity or successor. We will notify you via email and website notice before your data is transferred and becomes subject to a different privacy policy.
We may share your information with other third parties when you have given us explicit consent to do so. You have the right to withdraw your consent at any time by contacting us.
dogame takes the security of your personal information seriously and implements industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
While we implement robust security measures, you also play a critical role in protecting your account:
Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee absolute security. You transmit information to dogame at your own risk.
dogame retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
While your account remains active, we retain all your personal information, transaction history, and gaming records to provide ongoing services, customer support, and comply with regulatory requirements.
After you close your account (either voluntarily or due to termination by dogame), we retain certain information for the following periods:
If you self-exclude from dogame for responsible gaming reasons, we retain your account information indefinitely to prevent you from creating new accounts during your exclusion period and to comply with responsible gaming regulations.
After the required retention period expires, we securely delete or anonymize your personal data so that it can no longer identify you. You may request early deletion of certain non-essential data by contacting our Data Protection Officer (see Section 11).
You have certain rights regarding your personal data under applicable data protection laws. dogame respects these rights and provides mechanisms for you to exercise them.
You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
You can update or correct inaccurate personal information through your account settings or by contacting customer support. We will update your records promptly upon verification of the corrected information.
You can request deletion of your personal data, subject to legal retention requirements. We may need to retain certain data for regulatory compliance, fraud prevention, or legal obligations even after account closure.
You can request that we limit the processing of your personal data in certain circumstances, such as while we investigate a data accuracy dispute or consider your objection to processing.
You have the right to receive your personal data in a portable format and transmit it to another service provider where technically feasible, without hindrance from dogame.
You can object to processing of your personal data for direct marketing purposes at any time. We will cease such processing immediately upon receiving your objection.
To exercise any of these rights, please contact us at [email protected] with the subject line "Data Privacy Request" and specify which right you wish to exercise. We may need to verify your identity before processing your request. We will respond to all requests within 30 days.
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in Indonesia or your country of residence.
dogame uses cookies and similar tracking technologies to provide, protect, and improve our services. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze site usage.
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, blocking certain cookies may impact your ability to use some features of dogame. Consult your browser's help section for instructions on managing cookies.
Some third-party game providers and analytics services may place their own cookies on your device when you play their games or interact with embedded content. These third parties have their own privacy policies governing their use of cookies and tracking technologies.
dogame services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. Our age verification procedures during registration and KYC verification are designed to prevent minors from accessing our platform.
If we become aware that we have inadvertently collected personal data from someone under 21 years of age, we will immediately delete that information, close the associated account, void all bets, and forfeit any funds as required by our Terms & Conditions.
If you believe a minor has accessed dogame services or provided personal information to us, please report it immediately to [email protected] so we can take appropriate action.
Parents and guardians are responsible for monitoring their children's internet usage and preventing minors from accessing online gambling websites. We recommend using parental control software to restrict access to age-inappropriate content.
dogame reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you through one or more of the following methods:
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of dogame services after changes are posted constitutes your acceptance of the updated Privacy Policy.
If you do not agree with any changes to this Privacy Policy, you must discontinue using our services and may request account closure by contacting customer support.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
Email: [email protected] (Subject: "Privacy Inquiry" or "Data Protection Request")
Response Time: We aim to respond to all privacy-related inquiries within 3 business days and fulfill data subject requests within 30 days.
Customer Support: 24/7 via live chat for urgent privacy concerns
For general customer support inquiries unrelated to privacy, please use our standard support channels available on the website.
To exercise your data protection rights or make a complaint about our data handling practices, please provide as much detail as possible in your communication, including your account username, registered email address, and a clear description of your concern or request. We take all privacy inquiries seriously and will work diligently to address your concerns.
Bank-level encryption protects all data transmitted between your device and our servers.
Your information is stored in ISO-certified data centers with 24/7 physical security and monitoring.
Optional 2FA adds an extra layer of protection to your account login and withdrawals.
We never sell, rent, or share your personal information with third parties for marketing purposes.
Our team is here to help you understand how we protect your data and exercise your privacy rights.